Privacy Policy
Next Unit Pro LLC · Last updated: March 13, 2026 · Effective: March 13, 2026
Next Unit Pro LLC ("Company," "we," "us," or "our"), located at 4640 Redhead Way, Sacramento, CA 95842, operates the website nextunitpro.com and provides AI-powered handyman service coordination, including SMS and voice communications. This Privacy Policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect the following types of information:
- Contact information: name, phone number, email address, and service address provided when you request a quote or book a service.
- Service information: details about requested handyman services, appointment times, and job notes.
- Communications: records of calls, SMS messages, and chat interactions with our AI receptionist (Grace).
- Technical data: IP address, browser type, and website usage data collected automatically.
2. How We Use Your Information
We use your information solely for the following purposes:
- Scheduling and confirming handyman service appointments.
- Sending SMS notifications about your service request, appointment reminders, and job status updates.
- Communicating with service technicians regarding job assignments.
- Improving our AI systems and service quality.
- Complying with legal obligations.
3. SMS Communications
By providing your phone number and opting in, you consent to receive SMS messages from Next Unit Pro LLC at the number provided. These messages include:
- Appointment confirmations and reminders
- Job status updates and completion notices
- Follow-up messages regarding your service
Message and data rates may apply. Message frequency varies based on service activity. Text STOP to unsubscribe at any time. Text HELP for assistance. Contact us at support@nextunitpro.com or call +1 (916) 502-8181.
4. Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared only with:
- Service technicians assigned to fulfill your job request (name and service address only).
- Technology service providers (Twilio for SMS/voice, Google for calendar) who are contractually bound to protect your data and may not use it for any other purpose.
- Law enforcement or regulatory bodies when required by law.
5. Data Retention
We retain your personal information for 1 year after your last interaction with our services, after which it is securely deleted.
6. Age Requirement
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will delete it promptly.
7. Your Rights (California Residents — CCPA)
As a California resident, you have the right to:
- Know what personal information we collect and how it is used.
- Request deletion of your personal information.
- Opt out of the sale of personal information (we do not sell your data).
- Non-discrimination for exercising your privacy rights.
- Opt out of SMS communications at any time by texting STOP.
To exercise your rights, contact us at support@nextunitpro.com.
8. Security
We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your personal information.
9. Contact Us